A couple of weeks ago, at the beginning of the Syrian uprising, a blog post went viral. It was called My father, the hero and it was the testimony of a girl living in Damascus on how she was saved by the powerful monologue of her father from being arrested by two men of the regime. The girl, Amina Arraf, also happened to be gay, and her whole blog, A Gay Girl in Damascus, was a lively and passionating diary of an atypical person in the Middle-East. The father was so eloquent, the words sounded so true, so universal that the link was widely spread in the social medias and the story even ended in professionnal news websites and papers.
A few weeks later, the cousin of Amina Arraf posted a blog post where she was announcing the blogger was kidnapped and held in a secret place. The ‘Syrian Gay Girl’ story had so much moved arund the world that when this news came out, human rights activists began to advocate her cause, to ask for her release. It is at this point where a message was published on the blog, where a certain Tom McMaster was presenting his apologies: Amina was a fictional character, invented by this American man quite familiar with the Middle East culture, a wannabe writer. Things went out of control when Amina’s story became viral, and he tried to make her ‘disappear’ by publishing the news of her abduction. But when he saw that people were trying to get her released, giving time and energy they could use to release other real people in need of assistance, he understood he went too far: he couldn’t do anything else than revealing all this was only a hoax.
This story is interesting: it is actually like a real time and large scale experience on the biggest weakness of the social medias, the vulnerability to misinformation. The story was read thousands of times and reached all parts of the world. Today, even if the writer himself revealed the truth about it, there still must be hundreds of people still believing that there exists somebody called Amina Arraf, a anti-Assad gay girl in Damascus.
Tweets and wall posts are only transient in the sense that they are within seconds replaced by other tweets and other wall posts, but they might imprint a mind for a long time. Specialists in communication know well that the first contact with a topic has a stronger impact on the brain than the following. In a passionating article a few years ago in the New Yorker, I remember a neurologist explaining why, for example, the rumor on Obama being a Muslim is essentially more influential on the mind than any of the hundreds of denials of the fact and affirmations on Obama being Christian (the recent controversy on his birth certificate shows the confusion of some part of the American people about ‘who is’ Barack Obama). Basically, it is easier to make a rumor than to dismiss it, even with the strongest and most rational proofs.
To some extent, the Gay Girl in Damascus case reminded me a juridic case in France a couple f years ago: on a trial know as the ‘Trial of Outreau‘, the prosecutor took blindly as granted all what was said by two children accusing more than 20 persons to have performed on them pedophile acts, when flagrant contradictions and absurd descriptions should have warned him on some trickery, all because this was happening in a time where there was some sort of paradigm that children cannot invent such things and lie. Later, when there was deeper expertises that led to the conclusions that all what was said by the children were in fact all lies they were told to tell by their mentally disturbed mother, we realized that we went in very few years from an epoch were children were never listened to by judges to another one where any single word they pronounce is considered as being the exact truth. The trial of Outreau was a ‘wake up call’ to more critic distance with children testimonies: they are an essential evidence but they have to be examinated and analyzed, not straightforwardly validated without any verification.
Similarely, a few years back citing a reference/source/evidence from a website was something ‘not serious’; when writing an essay, students had to give ‘real’ references in hardcopy books and online content was considered to be reliable only when it was confirmed by some offline content. But somewhere between the Iranian martyr Neda and the web 2.0 revolution, internet became the ‘mother of all informations’. Today, if something isn’t referenced by Google, it is assumed that it simply doesn’t exist and Wikipedia became the number one source of information in the world. Blogging was, a few years ago, seen as a narcissistic activity of those who want to live some substitute of fame, today bloggers are the new opinion makers. Posting on YouTube is something ‘raw’, it can only be true: people are less keen to believe a TV news professionnal footage than a video taken by the mobile phone of an amateur. Somehow, like the Trial of Outreau demonstrated how we swung very quickly from an extreme denial of children’s testimony to a blind belief in their words, the Gay Girl in Damascus Hoax showed us how we went from a disdain to any form of online content to a too big confidence in bloggers words. Not that we should dismiss bloggers when it comes to information, but we should maybe try to not forget that words are not evidence. Tom McMaster blogging as Amina Arraf depicted in an extremely absurd scenery how much we wanted to believe in her story, to the point to not ask anything close to an evidence of her existence. Even journalists, NGOs and companies could not resist to the trend: the more a story is retweeted, the more it is credible.
When an information jumps from one person to the other in less than 140 characters, the speed of propagation makes it possible to reach thousands of people before anybody even has physical time to verify the information. Most of the people retransmittnig it are ‘consumers’ of information, not professionals. They not only don’t have the means to lead an investigation, they also don’t have the ‘time’ or ‘interest’.
We, social media users, certainly also propagate around us the information that not only seems valid or relevant, but also what we feel emotionnally connected to. In the context of an ‘Arab Spring’ initiated by the tragic suicide of the Tunisian fruit seller Mohammed Bouazizi, the ‘ordinary heroes’ like Wael Ghonim or Mohammed Nabbous are the living symbols of the causes we believe in, and in consequence we identify to them. In claims like ‘We are all Khaled Said‘, we all become victims of the abuse that was inflicted to the body of Khaled Said; it is like a projection. It is certainly why we all projected ourselves in the body of Amina Arraf when her father was challenging the two policemen; we didn’t need at that time any other proof of the story being true or not: do you need a proof to convince yourself when you experienced it yourself?
The sad counterpart of the propagation of a lie only because we are emotionnally connected to it is that the propagation through the social medias of the news that do not relate emotionnally to us are harder to propagate, regardless of it being verified or not, relevant or not. In perticular, news not involving ‘good characters’ like in any good story are more difficult to transmit: why the story of Manal Al-Sharif, the Saudi woman put in jail for defying the drive ban, moved all around the globe when the thousands of anonymous slave maids in Saudi Arabia never got 1% of such an interest? Because the maids didn’t put upload on YouTube a video of their work conditions? Why the fictional Amina Arraf got more audiance than other flesh and blood anti-Assad opponent caught and tortured and in dire need of a general mobilization around them? Why in Europe the citizen all know it all about DSK sex assault case while very few are aware that 2-3months ago an European country, Hungary, adopted the first autoritarian constitution in the history of the European Union?
For the Iranian Green Movement and the Arab uprisings, the social medias play an important role, in countries where individual rights are so restricted that the access to a reliable information is impossible through the official medias; the citizen doesn’t have the choice than to become himself the journalist that do not exist on the field. They upload on Youtube what they know their official TV channels will never broadcast and they post on their Facebook wall what they know they will not read in their newspapers. But it is a necessity arising from some special context: outside these ‘crisis management’ phases, most of the users would rely much more on professionnal information medias such as Al Jazeera or Euronews than on anything else. There still is a small but active fraction of the users that believe only in ‘bottom-up’ information. If this ‘civil journalism’ phenomenon is to consider as a key feature of the 21st century era of open information, the general public has to keep a bigger critical distance with the information extracted from the social networks. They give sometimes access to first hand and exclusive information, but they stay non-moderated medias and aren’t press agencies.
A worrying trend is the one that sees professionnal journalists take for granted almost blindly bloggers or viral tweets and cite them as sources. The barrier between bloggers and journalists is sometimes so dim that they more and more want to substitute to each other: almost all journalists have their blogs and twitter accounts, but also bloggers are published in professionnal information websites. The perfect illustration of this growing confusion is the Huffington Post, the daily newspaper writter by benevole bloggers. Without objecting bloggers might have very interesting and fresh views on many topics (after all, I am a blogger myself, if I blog it is because I certainly think what happens in my mind is worth being read), being a journalist is also having followed a training and having acquired technical skills to retrieve information, digest it and transmit it to the biggest number. But now we entered in a critical era where numerical information substitutes to physical information: we don’t need anymore to see the Damascus Gay Girl in person and interview her and get the testimony of eye witnesses, we just need to find the link to her blog. If opinions expressed on twitter, facebook or tumblr are certainly informative for journalists to ‘feel’ where the people stand on the acceptation or rejection of what is presented to them, a blog post or a tweet should never become a source of information in itself.
The problem finally is not the fact that the social medias and participative medias are part of the supply chain of the information; the problem consists only in giving them the right place and importance, and understanding what can we reasonnably expect from them. Our social media culture is still extremely young; maybe we just went too enthusiastic about the power of the web 2.0 after the Tunisian and Egyptian revolutions, and we needed to reach the limits of the social medias in matter of information to be reminded that we should always be critical and cautious about what happens behind the screens.
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